I’m concerned whether or not the phone company will want to help a customer who goes through a third party.

Customer Testimonial: "Thanks for your help….I’m so glad we did this through you rather than with AT&T direct, I’d still be trying to figure out which number to call!"
TelcoNavigator places your business directly with the phone company. Your bill and customer service come directly from the phone company. TNAV stays in the picture as your advocate and adviser. Similar to your auto insurance broker.