6. We provide investment, retirement, and life insurance solutions to more than 11 million customers throughout the U.S. (109) Maintenance Representative (72) Cook (72) Maintenance Technician (54) Software Engineer (54 . What Is A Customer Service Representative? Our customers are our first priority, so effective communication and customer account management skills are a must! Managers may assign other duties and responsibilities as needed. Another way to advance as a remote customer service representative is to move into a sales position. Ability to work with others in a fast-paced, team environment. Call Center, Customer Service Rep, Call Center Support, Remote Customer Service. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. Find out if you meet the requirements! Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. Every day, hundreds of thousands of scientists from all over the world improve the efficiency of their research by using Quartzy. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. In most cases, a Customer Service Representative works on a small team under a Customer Service Manager. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. Why do you want to work in customer service? This information reflects the anticipated base salary range for this position based on current national data. naar We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. The Customer Care Specialist is responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day. Kemper Life has a talented operations team that believes in this strategic intent. Americas: +1 857 990 9675 Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat and email. Traditionally, call centers employed customer service reps to primarily handle inbound calls, where customers would reach out to agents via phone calls to resolve their issues. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules and other compensation posting laws. Ci Were looking for a full-remote senior Customer Support member who can help our team part-time. This will be a fully remote, work from home role. This elevates the role of customer service professionals across various industries, including e-commerce, healthcare, travel, banking, and insurance companies, as the onus of crafting effortless customer service experiences lies with service reps. Now that you have a fair understanding of what a customer service rep does, lets dive deeper into their responsibilities and objectives. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Well get you a detailed analysis of your resume within 48 hours. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Educate customers on products and services offered by Verizon, upselling when appropriate. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals. This includes understanding how to configure chatbots to handle different types of requests and troubleshoot when they are not working properly. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. Customers may reach out to service agents regarding questions on product usage, payment information, company-owned content, refund policies, or order updates. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. EOE/M/F/Vet/Disabled. om ons te informeren over dit probleem. The platform is fast growing, and we are experiencing increased customer inquiries. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Americas: +1 857 990 9675 We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Knowledge of general banking practices preferred. This is a part time role with time flexibility for you to work around your schedule. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. Leverage your professional network, and get hired. The ideal candidate will have experience in customer service, excellent communication skills, and a positive attitude. Columbus, OH 43219. In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. VSP Vision offers a holistic benefits package with the tools and resources to support all aspects of your healthphysical, mental, emotional, and financial. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. SALARY MENTIONED IS EQUIVALENT TO FULL TIME RATESNOTE THIS IS A FREELANCER ROLE, IDEALLY ON PER HOUR BASIS. By doing so, they can build trust and create a positive image for their company. We are committed to providing excellent customer service to our members and providers. Ability to research and problem solve, while providing outstanding customer service. Were a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Specify both educational qualifications and skills that are needed for a customer service rep to apply for the role. My name is Justin Dossey and I am a visionary entrepreneur and business leader who has scaled multiple businesses past 7 figures. Thats one of the many reasons weve been recognized as a great place to work by Built In, Forbes, and Fast Company. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. If the customer complaint is beyond the immediate scope of the support rep, they should learn to escalate the problem to the right internal team(s) and follow up with them regularly for updates on the progress. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. **Resolve customer issues while working for an industry leader** At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Applicable salary ranges may differ across markets. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. You will meet and/or exceed all established key performance goals including call metrics and quality. Able to proactively engage and collaborate with varies Internal/ External departments. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Learn and maintain a basic understanding of products, procedures, and systems, Achieve department metrics and expectations, Participate in a team based environment to achieve department goals, One year of call center or customer service experience, or financial services industry experience, Ability to communicate with customers in a professional manner, orally and in writing, Understanding of retirement products such as 401k, IRA, and 403(b), Ability to navigate multiple screens and systems at one time, Work From home/call center environment must have work environment with minimal distractions, Career Training & Development Opportunities. Experience in reviewing customers' application and submits them to an embassy passport agency. We change the game by prioritizing fun in our workplace. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. The lesser people you have in your support team, the longer you have to keep your customers waiting. Candidate will have experience in reviewing customers & # x27 ; application and submits them to an passport! Scientists from all over the world improve the efficiency of their research by using.. Excellent communication skills, and a positive attitude most cases, a service. To configure chatbots to handle different types of requests and troubleshoot when they are working. Many reasons weve been recognized as a remote customer service, excellent communication skills, and positive. 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